Privacy policy

Last Updated: October 30, 2025

1. Introduction

Welcome to Flameguard!

This Privacy Policy describes how Flameguard ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit our website at https://flameguard.store, purchase our products, contact our customer support team, or otherwise interact with our services (collectively, the "Services").

Flameguard is an online store specializing in fire protection products, including automatic fire suppression devices designed for compatible electrical enclosures.

We are committed to respecting your privacy and protecting your personal information.

Please read this Privacy Policy carefully to understand how we handle your information.

2. Information We Collect

We may collect personal information from you directly, automatically through your use of our website, and from third-party service providers.

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details and purchase history

• Payment confirmation information

• Customer support inquiries

• Product reviews and feedback

Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Shopping cart activity

• Referral sources

• Website interaction data

We may use cookies, tracking pixels, and similar technologies to collect this information.

Information From Third Parties

We may receive information from service providers that help operate our business, including:

• Shopify and related e-commerce services

• Payment processing providers

• Shipping and fulfillment partners

• Customer support platforms

• Website analytics providers

• Advertising and marketing platforms

3. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

Order Processing and Fulfillment

We use your information to:

• Process and confirm purchases

• Verify payment transactions

• Prepare and ship orders

• Provide tracking information

• Manage returns and refunds

• Send order confirmation and delivery notifications

Customer Support

We may use your information to respond to inquiries about:

• Product specifications

• Order status

• Shipping and delivery

• Returns and refunds

• Product installation instructions

• Product compatibility and general safety information

For assistance, please contact support@flameguard.store.

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

• Send promotional emails

• Inform you about new Flameguard products

• Offer special discounts and promotions

• Measure advertising performance

• Display relevant advertisements

• Improve our marketing campaigns

You may unsubscribe from promotional emails using the unsubscribe link included in our marketing communications.

Website Improvement

We may analyze website activity to improve:

• Website performance

• Product presentation

• Customer experience

• Checkout functionality

• Website navigation

• Advertising effectiveness

Fraud Prevention and Security

We may process personal information to detect and prevent fraudulent transactions, unauthorized access, and other potentially harmful activities.

4. Cookies and Tracking Technologies

Flameguard uses cookies and similar tracking technologies to improve website functionality and customer experience.

Cookies may help us:

• Remember shopping cart items

• Save website preferences

• Understand visitor behavior

• Measure website performance

• Improve advertising relevance

• Analyze marketing campaign results

Our website is powered by Shopify, which may use cookies necessary for store functionality.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Advertising Technologies

Depending on the services enabled on our website, we may use advertising technologies such as Meta Pixel or other analytics and advertising tools.

These technologies may collect information about website visits, product views, cart activity, and purchases to measure campaign performance and support advertising.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and any privacy controls made available on our website.

5. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business.

These may include:

Shopify: To operate our online store and support e-commerce transactions.

Payment Providers: To securely process payments and manage transactions.

Shipping and Fulfillment Partners: To prepare, ship, and deliver your orders.

Customer Support Providers: To help us respond to customer inquiries.

Analytics and Advertising Partners: To measure website performance and marketing effectiveness, subject to applicable privacy requirements.

Legal Authorities: When required by applicable laws, regulations, court orders, or lawful government requests.

We do not disclose personal information to unrelated third parties for their independent purposes except as described in this Policy, with your consent, or as otherwise permitted by law.

Certain advertising disclosures may be considered a "sale" or "sharing" of personal information under applicable US state privacy laws, even when no money is exchanged.

6. Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

Flameguard does not control the privacy practices of these third-party websites.

We recommend reviewing their privacy policies before providing personal information.

7. User Reviews and Public Content

Our website may allow customers to submit product reviews, ratings, photos, or other feedback.

If you voluntarily submit content to a public area of our website, that information may be visible to other visitors.

Please avoid including sensitive personal information in publicly available reviews.

8. Children's Privacy

Flameguard's website and Services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact support@flameguard.store so we can review the request and take appropriate action.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

Our store uses Shopify and third-party payment processing services that provide security features for online transactions.

However, no method of electronic transmission or storage is completely secure.

We cannot guarantee absolute security of information transmitted through the internet.

We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and fulfill orders

• Provide customer support

• Maintain business records

• Comply with legal and tax obligations

• Resolve disputes

• Prevent fraud

• Enforce applicable agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer needed, we take appropriate steps to delete, anonymize, or securely retain it as required by law.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access: Request information about the personal data we hold about you.

Right to Correction: Request correction of inaccurate personal information.

Right to Deletion: Request deletion of personal information, subject to applicable exceptions.

Right to Data Portability: Request a copy of certain personal information in an accessible format.

Right to Opt Out: Opt out of certain forms of targeted advertising, sale, or sharing of personal information where applicable.

Right to Withdraw Consent: Withdraw consent where our processing relies on your consent.

Right to Appeal: Appeal certain decisions regarding privacy rights requests where required by law.

We will not unlawfully discriminate against customers for exercising their privacy rights.

To submit a privacy request, please contact:

support@flameguard.store

We may need to verify your identity before processing certain requests.

12. US State Privacy Rights

Residents of certain US states, including California, may have additional privacy rights under applicable state laws.

Depending on the law and our business activities, these rights may include requesting access to personal information, deletion, correction, and opting out of certain advertising-related data disclosures.

Where legally required, we will recognize applicable opt-out preference signals, including Global Privacy Control (GPC).

Customers may contact us to request information about their privacy rights or submit an applicable privacy request.

Email: support@flameguard.store

13. International Data Transfers

Flameguard operates an online store that may serve customers in multiple countries.

Your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

This may include processing by Shopify, payment providers, fulfillment partners, and other service providers.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

14. Marketing Communications

With your consent or where otherwise permitted by law, Flameguard may send promotional emails regarding:

• New fire protection products

• Special promotions

• Limited-time discounts

• Product updates

• Store announcements

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email.

Even after unsubscribing, you may continue to receive essential transactional communications regarding your orders, payments, shipping, or customer service requests.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Business operations

• Website functionality

• Privacy practices

• Technology and service providers

• Applicable laws and regulations

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

16. Contact Information

If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your privacy rights, please contact us.

Brand Name: Flameguard

Website: https://flameguard.store

Customer Support Email: support@flameguard.store

We are committed to respecting your privacy and providing a transparent and secure shopping experience.